Job Description

Description

The Service Delivery Expert is responsible for the day to day operations, ensuring the Data Operations are delivered in a timely, efficient and effective manner. Work with the Managed Service Provider to coordinate and ensure that services are delivered, Service Level Agreements are met.

He/She will also manage the interface between the unit, the customers, users, and third-party service providers. The Service Delivery Expert contributes to service improvements within service management to improve the quality of the service provided and /or the process efficiency.

DUTIES AND RESPONSIBILITIES:


The responsibilities of this position will include but will not be limited to the following:

  • Handles the build-up, warehousing, organization, transformation, processing, quality, and governance of demand-capacity datasets
  • Executes scripts, workflows, and models needed for geospatial analytics, facility-based forecasting, ...

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