Job Description
Responsibilities
- Serve as the main point of contact for a portfolio of key clients
- Develop and execute strategic account plans aligned with customer needs and company objectives
- Generate cross-sell and upsell opportunities to grow account revenue
- Collaborate with internal teams (Delivery, Marketing, Operations) to ensure quality of service and maintain high levels of client satisfaction and retention
- Identify innovation and potential offerings and accelerators within your portfolio of customers
- Track and report on account performance metrics and identify potential risks and proactively implement mitigation strategies
- Proven experience as an Account Manager in a Data & analytics consulting or professional services company
- Deep understanding—and preferably hands-on experience—with data analytics, data platforms, cloud architecture, and business intelligence tools
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