Data Analyst

Provide a clear role profile for supplier‑provided 1st Line Support agents who will handle day‑to‑day operational queries about Thrive LMS dashboards/Analyse and custom Power BI reports. The emphasis is data literacy: agents must interpret learning data, explain metrics and filters, and triage discrepancies with confidence.

Scope of Support

• Inbound channels: Email, Teams chat.
• User types supported: Retail managers, market admins, content owners, learners (via admins), internal L&D stakeholders.
• Typical queries:
  • “How do I check who’s registered for which event?”
  • “Why do I see different completion numbers in Dashboard X vs Report Y?”
  • “How do I filter learners by market/dealer/job role?”
  • “Where do I find certification status for a retai...