Job Description
Position: Data Analyst (Customer Experience Management – CXM)
Industry: Fintech / Digital Payments
Employment Type: Project-Based (6 Months)
Work Location: Taguig City
Work Setup: Hybrid (Morning shift, 3x onsite per week)
Kindly apply to this link for faster processing:
Job Overview
We are looking for a Data Analyst with a strong focus on Customer Experience Management (CXM) to help drive data-driven improvements across customer journeys, service quality, and user satisfaction. This role will analyze customer, transactional, and operational data to surface insights that enhance customer experience in a fast-paced digital payments environment.
Key Responsibilities
Analyze customer journey, service, and interaction data to identify CX pain points and improvement opportunities
Build and maintain CX dashboards and reports (e.g., CSAT, NPS, CES, contact rates, resolution times)
Monitor customer behavior, feedback, and support metrics to uncover trends an...
Industry: Fintech / Digital Payments
Employment Type: Project-Based (6 Months)
Work Location: Taguig City
Work Setup: Hybrid (Morning shift, 3x onsite per week)
Kindly apply to this link for faster processing:
Job Overview
We are looking for a Data Analyst with a strong focus on Customer Experience Management (CXM) to help drive data-driven improvements across customer journeys, service quality, and user satisfaction. This role will analyze customer, transactional, and operational data to surface insights that enhance customer experience in a fast-paced digital payments environment.
Key Responsibilities
Analyze customer journey, service, and interaction data to identify CX pain points and improvement opportunities
Build and maintain CX dashboards and reports (e.g., CSAT, NPS, CES, contact rates, resolution times)
Monitor customer behavior, feedback, and support metrics to uncover trends an...
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