Job Description

Experience: 2 Years
Employment Type: Full-Time

Timing: 10am- 5pm

Location: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.

Job Summary

We are seeking an experienced Project Manager to oversee and coordinate the efforts of the Front-End Developers, PHP/Laravel Developers, Data Analysts, and Social Media/SEO teams. The ideal candidate will ensure timely project delivery, efficient resource allocation, and adherence to quality standards, while fostering collaboration across technology and digital teams.

The PM will act as the primary liaison between stakeholders, technical teams, and management, ensuring projects align with business goals and KPIs.

Key Responsibilities

  • Analyze CRM and calls (Inbound) datasets including call logs, lead management, customer journeys, and agent performance
  • Monitor and report on call center KPIs (AHT, ASA, FCR, conversion rates, talk time, call drop rates)
  • Develop and op...

Ready to Apply?

Take the next step in your AI career. Submit your application to Callflow marketing today.

Submit Application