Job Description
Who We Are Looking For
The Data Analyst will play a key role in researching, analyzing, and resolving technical and data-related issues. This role is responsible for managing and ensuring the timely resolution of help desk tickets assigned via the ticketing queue or through direct interaction with clients and travel agencies. The Data Analyst will utilize various tools to troubleshoot and resolve common problems while escalating more complex issues to appropriate teams when necessary. Familiarity with travel data and industry-related data structures is a plus, as this role involves working with data related to travel bookings, reservations, and integrations.
Location: Hybrid at our Montreal HQ
What You Will Work On
Provide timely and effective data and system support to Crisis24 clients.
Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access.
Identify, document, and resolv...
The Data Analyst will play a key role in researching, analyzing, and resolving technical and data-related issues. This role is responsible for managing and ensuring the timely resolution of help desk tickets assigned via the ticketing queue or through direct interaction with clients and travel agencies. The Data Analyst will utilize various tools to troubleshoot and resolve common problems while escalating more complex issues to appropriate teams when necessary. Familiarity with travel data and industry-related data structures is a plus, as this role involves working with data related to travel bookings, reservations, and integrations.
Location: Hybrid at our Montreal HQ
What You Will Work On
Provide timely and effective data and system support to Crisis24 clients.
Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access.
Identify, document, and resolv...
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