Job Description

Key Responsibilities

  • Technical Support: Provide First-level (L1) support for hardware (PCs, printers, POS terminals) and software (Office 365, internal banking apps).
  • Setup & Deployment: Install and configure workstations, laptops, and peripheral devices for new employees.
  • Troubleshooting: Diagnose and resolve basic network connectivity issues (Wi-Fi, VPN, LAN).
  • Maintenance: Perform routine system updates and ensure antivirus software is active and up-to-date.
  • Inventory Management: Maintain an accurate log of all IT assets (laptops, monitors, licenses).

Requirements

  • Education: Diploma or Degree in IT, Computer Science, or related field.
  • Skills: Strong knowledge of Windows/Mac OS and basic networking (TCP/IP).
  • Personality: Patient and helpful; ability to explain technical issues to non-technical colleagues.
  • Experience: 0-2 years of experience. Fresh graduates are welcome.
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