Job Description
**Job description**
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
**Responsibilities of this position will include:**
**Field Support & Escalation Leadership**
+ Serve as the primary point of contact for SPaCEE system support and business teams.
+ Resolve technology and service-delivery issues across data platforms and associated systems.
+ Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
+ Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
...
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
**Responsibilities of this position will include:**
**Field Support & Escalation Leadership**
+ Serve as the primary point of contact for SPaCEE system support and business teams.
+ Resolve technology and service-delivery issues across data platforms and associated systems.
+ Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
+ Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
...
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