Data Analyst, Customer Service

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Summary of the Role

As a Data Analyst, you’ll be a key player responsible for creating and maintaining Customer Service reports within BI tools. You will analyze diverse data sets, including workforce management forecasting and scheduling metrics, vendor performance, and customer experience metrics, to identify trends and deliver executive-level updates. Additionally, you will be responsible for providing user support to our vendor partners and triaging Customer Service data integrity issues with our engineering team. Lastly, you will work closely with internal CS teams and Vendor partners to ensure accurate, effective use of workforce m...