Data Analyst (Customer Experience Management – CXM/CEM)

Position: Data Analyst (Customer Experience Management – CXM)
Industry: Fintech / Digital Payments
Employment Type: Project-Based (6 Months)
Work Location: Taguig City
Work Setup: Hybrid (Morning shift, 3x onsite per week)

Job Overview

We are looking for a Data Analyst with a strong focus on Customer Experience Management (CXM) to help drive data-driven improvements across customer journeys, service quality, and user satisfaction. This role will analyze customer, transactional, and operational data to surface insights that enhance customer experience in a fast-paced digital payments environment.

Key Responsibilities

• Analyze customer journey, service, and interaction data to identify CX pain points and improvement opportunities

• Build and maintain CX dashboards and reports (e.g., CSAT, NPS, CES, contact rates, resolution times)

• Monitor cu...