Data Analyst

Role Summary

We are seeking an experienced and commercially minded Data Analyst to transform data into actionable business insights that improve customer experience, support revenue growth, reduce churn, and enhance operational performance. This role goes beyond standard reporting. The successful candidate will work across customer, sales, service, operational, and network data to identify trends, uncover opportunities, and support strategic decision-making across the business. The ideal candidate must be analytical, business-focused, and able to translate complex data into simple, impactful insights for both operational and executive stakeholders.

Responsibilities

• Analyse customer behaviour, service usage, churn trends, and product adoption patterns.
• Develop customer segmentation and insight models to support personalised customer engagement.
• Monitor customer performance metrics and identify opportunities to improve retention...