Data Analyst BPO

Creating purposeful careers as we build the future of contact centre solutions

Location: Cape Town
Reports to: Head of Operations

About the Role

We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.

This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. You’ll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goals—maximising contact rates and performance outcomes.

What You’ll Be Doing

• Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
• Deliver real-time dashboards and performance insigh...