Dark Horse Café Operations Manager

Take charge as the Operations Manager at Dark Horse Espresso Bar, setting the standard for café excellence in Toronto. Foster a thriving team culture while enhancing the guest experience.
As a vital part of the café, you will manage operations with a focus on quality and financial performance. Your leadership will guide the barista team to achieve optimal customer service and execution. Engage with the local community and nurture relationships that enhance the Dark Horse brand reputation.
Key Responsibilities:
• Shape and develop a cohesive café team
• Ensure outstanding customer service daily
• Control labor costs and drive sales performance
• Maintain effective inventory management practices
• Oversee scheduling, payroll, and compliance
Requirements:
• Significant experience in café or quick-service management
• Strong skills in customer service and team leadership
• Knowledge of industry-standard software tools
• Ability to foster relationships wi...