Job Description
Mercier Consultancy MD is seeking enthusiastic Danish-Speaking Customer Experts to join our team supporting a leading web shop in Greece. This role provides the opportunity to assist Danish-speaking customers by delivering outstanding support related to online shopping, orders, and product inquiries.
Key Responsibilities
- Handle customer inquiries from Danish-speaking clients via phone, email, and chat regarding orders, product information, returns, and shipping.
- Provide timely and accurate assistance to resolve customer concerns and improve customer satisfaction.
- Process orders, returns, and complaints following company policies and procedures.
- Maintain detailed records of customer interactions and transactions within the CRM system.
- Collaborate with internal departments to address issues and enhance the customer shopping experience.
- Stay updated on the latest products, promotions, and policies of the web shop.
Ready to Apply?
Take the next step in your AI career. Submit your application to Mercier Consultancy Group today.
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