Job Description

Position: D2C Online Sales & Customer Support Executive

Location: On-site – Seasons Business Square, Aundh, Pune

Reports to: Marketing & Sales Head

Role Overview:

We are seeking a fashion-savvy professional with 2–4 years of experience in online/D2C sales and customer service. The ideal candidate will have a background in the fashion industry, strong product knowledge, and the ability to convert online interest into sales while ensuring exceptional customer experiences.

Key Responsibilities:

1. Boost Online Sales

• Manage product listings, descriptions, and images to reflect brand aesthetics.

• Drive conversions through offers, upselling, cross-selling, and styling recommendations.

• Monitor sales analytics, traffic, and conversion rates to improve performance.

• Coordinate with marketing for new launches and seasonal campaigns.

• Recover abandoned carts through follow-up strategies.

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