Cyber Security ServiceNow Operations

Responsibilities:

• Hands-on experience in ServiceNow operations/support (10+ years), including incident/problem/change practices.
• ServiceNow certifications: Certified Application Developer and ServiceNow Certified System Administrator.
• Experience supporting IAM processes (access requests, approvals, provisioning/fulfillment, entitlement management).
• Working knowledge of ServiceNow fundamentals: tables/CMDB concepts, ACLs, roles, catalog items, workflows/Flow Designer, notifications, SLAs.
• Strong troubleshooting skills (queue issues, integration failures, workflow errors, performance bottlenecks).
• Ability to write clear operational documentation and communicate across technical/non-technical stakeholders.

Qualifications:

• ServiceNow certifications (one or more): CIS (ITSM), CIS (App Dev), Service ...