Job Description
What you’ll be doing
Form an integral part of our 24*7 shift team providing security in-life technical assist.
Be a Subject Matter Expert for a wide range of technologies & security products.
Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
Provide 3rd line SME assist, responsible for the high priority incident while resolving within the agreed SLA.
Be the technology SME for specialised products and services.
Be the operational SPOC for our design or customer contract teams.
Contribute to any Product launches or technical evaluations for our managed security services portfolio.
Provide technical escalation support to team members including first and second line SOC.
Contribute to the documentation to build a strong team.
Responsible for new customer on-boarding and the AIS of new product’s.
Contribute to RCA’s as and when required from technical standpoint of view.
Pro...
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