Cyber Security Analyst

Job Summary:

The
Cyber Security Analyst 1
is responsible for monitoring MSS alerts, responding to security events, and supporting the protection of customer networks against cybersecurity threats. The role investigates potential breaches, analyzes security alerts, escalates complex incidents, and assists in maintaining secure network and IT environments.

Responsibilities:

• Monitor MSS helpdesk tickets and respond to new and ongoing alerts at the Tier 1 level.
• Analyze logs, dashboards, and SIEM alerts to identify security incidents and vulnerabilities.
• Investigate monitoring alerts (e.g., interface up/down) and notify customers as appropriate.
• Monitor and manage customer network and security devices, including firewalls, routers, switches, VPNs, and wireless equipment.
• Assist in resolving security-related tickets regardless of focus area.
• Identify and escalate potential security breaches and suspicious activi...