CXP & Marketing Specialist, SEA

Typical Duties

• Customer Experience Program (CXP) and E‑Warranty Program
  • Be the subject‑matter expert (SME) for both digital solutions
  • Serve as the key person handling queries from WD customers and Partners‑of‑Sale (POS)
  • Provide technical training to WD customers and POS
  • Gather feedback from WD customers and POS and forward it to the global CXP team for improvement
  • Support the development and continuous enhancement of both programs
  • Provide first‑line support for WD, POS and end‑consumer feedback (social media, email, etc.)
  • Respond to inquiries in mailboxes
  • Support issuance of credit notes for approved claims
• Support the Technical Manager
  • Lead data filing, compilation and reporting of SEA Warranty & Claims activities
  • Act as SME for car fitment
• Support the Trade Marketing Manager
  • Execute Retail POS Partnership C...