Job Description

U Mobile is looking for a Senior Manager, Experience & Transformation to lead service quality initiatives at its Contact Centre in Kuala Lumpur. The successful candidate will oversee Quality Assurance, Learning, and Development, driving improvements in customer experience across all service channels.

With 12-15 years of experience in Contact Centre operations and a focus on customer experience, you will play a key role in transforming operations into a strategic customer experience organization. Benefits include comprehensive medical, flexible working hours, and more.

#J-18808-Ljbffr

Ready to Apply?

Take the next step in your AI career. Submit your application to U Mobile today.

Submit Application