Job Description
CX Strategist - JO CX CoE
Are you a customer-focused team player and self-starter
Are you a strategic thinker with a passion for CX and take initiative to transform data into meaningful customer impact
About our Team
The Global Researcher Support and Customer Experience team focuses on customer experience, transforming customer service into customer success. We take key responsibility for the experience that the Research Community has when interacting with Elsevier as well as their loyalty and enthusiasm to the Elsevier brand.
About The Role
The CX Strategist is responsible for identifying opportunities to enhance the customer experience, analyzing customer insights, and collaborating with cross-functional teams to develop impactful, customer-centric solutions in Journal Operations. This role will focus on designing and implementing strategie...
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