CX Solution Architect

Description:

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions. Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds. Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities. Build trusted advisor relationships and identify opportunities for cross-platform integration.Experience one or more industry verticals, especially, Technology/Hi Tech, Softw...