CX & Service Design Manager

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunities:

The CX & Service Design Manager is responsible for driving customer, partner, and employee-centric design across AIA. Leveraging Human-Centred Design (HCD) principles, this role leads the end-to-end design process, from research and insights through to testing and implementation, to create seamless and impactful experiences.

Working closely with stakeholders across the business, the role connects people, processes, and technology to deliver customer-led solutions that improve experiences, drive operational...