Job Description

Role: CX Researcher- Customer Journey Specialist

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. As a Customer Journey Specialist you will be responsible for designing, developing, and continuously improving end-to-end customer journeys for GBS and beyond. Key role in shaping the customer experience domain at S+N by turning insights into actionable journey improvements that drive value for both customers and the business.

What will you be doing?

  • Design, create, and continuously improve customer journeys across Service Line partnerships
  • Develop and evolve the strategy for Customer Journey Mapping (CJM), including standards, tools, and best practices
  • Collaborate closely with Service Line partners, stakeholders, and customers to deliver high-quality insights and actionable recommendations
  • Analyze customer experiences across selected journeys u...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Smith+Nephew today.

    Submit Application