Cx Qa Lead — Elevate Support Quality With Ai Insights

CX Quality Assurance Lead - (Hybrid) We’re seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona (Hybrid). Why e Dreams ODIGEO We’re the world’s leading travel subscription platform We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017. Millions of Prime members every year across multiple markets. 5 brands: e Dreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo This entire Prime experience is powered by a proprietary, industry‑leading AI platform that delivers a smarter, hyper‑personalised service and comprehensive travel experience globally to its members. Diversity is our strength that’s why our e DOers are coming from different nationalities from all continents – 99% permanent contracts Responsibilities Develop and implement quality assurance strategies that significantly impact customer support performance, working closely with the central team and contact centres. Facilitate calibratio...