Job Description

Castlery seeks a Team Lead, CX Operations in Malaysia to lead an 8-15 agent team at Infinity8 Reserve Mid Valley Southkey, JB. You will guide complex cases, improve processes, and coach the team to higher performance.

You’ll own KPIs, ensure quality, and maintain consistent communication across channels. Ideal candidates bring prior team leadership in contact centres, strong analytical skills, and an ownership mindset.

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