CX Manager

Benefits  Healthcare coverage that includes medical, dental, and vision plans Health Savings Account eligibility  Short-term disability plan available after the 30-day waiting period Free 24/7 access to TextCare for medical support Retirement plan with employer match, available after six months for employees age 21 or older Paid parental leave Paid time off, accrued bi-weekly ABOUT THIS ROLE We're building the CX organization from the ground up, and this is one of the most important hires we'll make.

The CX Operations Manager is the day-to-day engine of our customer experience team — the person who ensures our agents are showing up, performing, growing, and staying.

You'll own the performance management infrastructure for a team of approximately 20 agents working alongside a QA/Training Lead and reporting directly to the VP of CX.

This is not a passive management role.

We need someone who coaches hard, holds the line on standar...