CX Insights lead

At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data-driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.

In this global leadership role, you will lead a team of CX analysts, transforming customer feedback and operational data into actionable recommendations that influence strategic decisions, enhance customer journeys, and embed a truly customer-centric culture across the organization.

What You Do

1. CX Insights Strategy & Framework

• Develop and evolve Allianz Partners' global Customer Experience Insights framework.
• Leverage Voice of the Customer (VoC) data, operational metrics, and AI-drive...