Cx global workforce manager (santa fe)

About CX

The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our Brands while deploying strategy that allows us to scale with agility. We advocate for the customer and the company. We do this through equality, environmental sustainability, empathy, expectation-setting, effortless experiences, engaging relationships, and eliminating errors. We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.

Job Summary

Responsibilities:

Staffing Optimization: Monitor and adjust staffing levels to meet service level agreements (SLAs) and ensure optimal efficiency in call center operations. Forecasting and Analysis: Utilize histori...