CX Enablement Manager

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

Vena Solutions is looking for a strategic and driven CX Enablement Manager to join our GTM Strategy and Enablement Team. This role is pivotal in supporting our Customer Experience organization through impactful enablement initiatives, process creation, and cross-functional collaboration that drives customer success and adoption.

The Enablement Manager will oversee the design, delivery, and continuous improvement of onboarding and technical enablement programs for the CX organization. This role will play a key part in optimizing our CX systems and governance frameworks, aligning enablement strategies with organizational goals to enhance efficiency, scalability, and customer impact.

How You’ll Make an Impact

• Own all onboarding session delivery and enablement-led sessions for the Customer E...