CX Design Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

We are seeking a VBU Customer Experience Design Lead with 5–7 years of relevant experience, who is passionate about designing and improving end-to-end customer journeys and delivering measurable business impact. This role sits within Vodafone Business Unit (VBU) and reports directly to the VBU CX Lead. You’ll be responsible for leading customer-centric design initiatives, managing CX programs and stakeholders, and ensuring delivery excellence thro...