CX CRM Program Manager

Locations: Nahur

Department: Customer Experience

Total Work Experience: 8-15

Education: Graduate / post-graduate

Key Responsibilities:

• The CRM Lead will be responsible for the end-to-end management of our Customer Relationship Management platform. Your mission is to leverage technology to create a 360-degree view of the customer, enabling seamless service across sales, renewals, and claims while driving customer lifetime value (CLV) through hyper-personalized engagement.

1. Platform Ownership & Optimization: Act as the functional owner of the CRM (e.G., Salesforce, Microsoft Dynamics, or Oracle). Design and implement automated workflows that reduce manual intervention for service requests, endorsements, and policy downloads. Ensure the CRM architecture supports the unique needs of GI, such as multi-asset linking ...