CX Associate

As a CX Associate, you are the heartbeat of our customer-centric mission. You will work alongside a high-performing team to deliver a best-in-class experience, ensuring every interaction with our brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between our customers and our clinical team. For a high-performer who embodies our customer-obsessed philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within the company.

Key Responsibilities

You'll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world.

• Medical Assistance: Ensure the Clinician team has all the info they need in the EHR (patient info, medical charting, lab uploading) so they can efficiently serve the patient.
• Care coordination: Help clinicians smoothen any issues with their patients, including booking in sync call...