CX & AI Enablemente Sr Analyst

DiDi Global Inc. is a leading mobility technology platform that connects millions of riders worldwide.

This role sits inside the Service Operations team and collaborates with the AI Enablement Manager on initiatives that span data, quality, and AI in production.

In this role, you'll be...

• Building and maintaining AI‑powered systems that turn customer interaction data into actionable business intelligence across multiple markets.
• Writing and owning SQL queries independently—joins, aggregations, window functions, and time filters—using platforms like Hive or BigQuery to extract and validate operational data at scale.
• Conducting discovery sessions with internal stakeholders across Brazil, Colombia, Mexico, Egypt, and China to translate operational problems into structured requirements that can be executed without you in the room.
• Replicating and adapting validated analytical and AI projects across new markets and business...