Job Description

Key Responsibilities:

  • Provide Atlassian Cloud expertise across Jira Software, Jira Service Management (JSM), Jira Operations (Opsgenie), Jira Align, and Confluence.
  • Configure and operate governed Atlassian platforms using defined archetypes for various project types (foundation/core, internal, product delivery, external customer delivery, service management).
  • Configure JSM Portal as a digital front door, including request types, workflows, and user experience optimization.
  • Implement LiveChat capabilities through JSM or Genesys Cloud.
  • Integrate Atlassian platforms with enterprise systems such as Genesys Cloud and Salesforce Sales Cloud.
  • Work collaboratively with existing SMEs/Architects, following governance and security frameworks.
  • Deliver hands-on ITSM tooling projects with...

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