Job Description

Responsibilities:
  • Gather and analyze business requirements.
  • Support business users design and create CVM campaigns, and provide business and technical recommendations.
  • Design systems integration with campaign management solutions.
  • Develop project documentation.
  • Configure campaign applications to meet business requirements and needs.
  • Provide guidance on campaign management solution design for any proposed enhancements.
  • Create SQL Views on application reporting foundation to serve business reports.
  • Provide support to complex incidents related to the implemented business solutions.
  • Apply workaround fixes for failed jobs/engines.
  • Review/fix/optimize any application object facing performance issue.
  • Interface with global support team in-case for complex technical incidents related to the applications.
  • Assist/Conduct User Acceptance Testing and presentations.
  • Assist/Conduct busin...

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