Custumer Service Representative

About the Company Masterfoam Group has been processing flexible materials using technological diversity for 60 years. Based on flexible foams, cellular rubber and non-woven materials, we develop and manufacture customised products. Masterfoam produces in the Netherlands, Romania, Spain and Mexico and has a sales office in Germany. Masterfoam is an established partner of automotive suppliers, the packaging industry and general industry. About the Role For our Supply Chain Team, we are looking for: Customer Service Representative (CSR) On location: Masterfoam Flexsolutions Querétaro, Mex. Focal point for customers providing information about products, resolving complaints, processing orders/releases and ensuring customer satisfaction through professional and timely support. Responsibilities Process orders/releases, returns and cancellations Resolve customer complaints and provide appropriate solutions Respond to customer inquiries by phone, email, chats or in person Maintain accurate cus...