Job Description

Time Type:

Full Time

Key Tasks & Deliverables: 

  • Monitor the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI/SLA.

  • Recommend improvements on the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.

  • Report and coordinate irregularities as per SOP. Handle 1st level Escalations

  • Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.

  • Attend to customers Pre-lodge/Customs activities and queries.

  • Sending jobs into pre-lodge/Customs.

  • Active participation in project for process improvements - 5S, Maturity Matrix

  • Individual Performance to meet/exceed expectations as defined in the SLA

  • Work under the direction of Team Leader/s

  • ...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to DSV today.

    Submit Application