Job Description
The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind.
Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.Provide solutions to customer's technical issues by identifying the problem, researching a...
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