Customer Technical Support

Job Summary:
To handle and manage client concerns. To monitor and ensure that the system is up and running.
Observe client transactions.
Key Responsibilities and Accountabilities:
Provide day-to-day support for customer escalations and incident tickets (rotational shift). Handle and manage client concerns
Maintain positive and proactive relationships with customer
Work closely with Client related issues, answer calls and support clients for all technical and non-technical issues and requests. Report and observe client transactions
Monitor and ensure that the system and applications are up and running
Assist other department on other technical/hardware concern
Provide needed regular reports to stakeholders that include Hourly Transaction Reports & Principal Wallet Balance Reports
Qualifications
BS Degree in Information Technology, Computer Science or any related course
At least 1 year of experience in handling customer technical and non-technical con...