Customer & Technical Support

Key Responsibilities:

• Provide tier 1 support to customers via voice, chat, and email for product usage, setup, or issue resolution.
• Understand customer problems and guide them through step-by-step troubleshooting.
• Escalate unresolved technical issues to Level 2 or product teams when needed.
• Track, manage, and resolve support tickets using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce).
• Stay updated on product knowledge, feature updates, and FAQs.
• Achieve SLAs, CSAT scores, first contact resolution, and other key performance indicators.
• Maintain records of customer interactions with clear documentation.

Skills & Qualifications:

• Education: Any graduate (preferably in IT, CS, BBA, B.Com, or equivalent).
• Experience: 0–3 years in customer support / technical support roles (fresher...