Job Description
Working model: 24/7 rotating shifts. Temporary position
G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We're looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our customers. Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.
Execute defined technical tasks in a Linux environment (e.G., data imports), following instructions and quality standards.
Participate in a 24/7 shift rotation based on a defined roster.
Strong interest in IT and operations;
Willingness to work on a 24/7 rotating shift schedule.
Basic understanding of IT service management concepts (ITIL is a plus).
ServiceNow) and monitoring tools.
Basic Linux knowledge (commands, log checking).
Global Collaboration: Work collaboratively with stakeholders around the globe
Benefit from continuous training, coac...
G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We're looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our customers. Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.
Execute defined technical tasks in a Linux environment (e.G., data imports), following instructions and quality standards.
Participate in a 24/7 shift rotation based on a defined roster.
Strong interest in IT and operations;
Willingness to work on a 24/7 rotating shift schedule.
Basic understanding of IT service management concepts (ITIL is a plus).
ServiceNow) and monitoring tools.
Basic Linux knowledge (commands, log checking).
Global Collaboration: Work collaboratively with stakeholders around the globe
Benefit from continuous training, coac...
Ready to Apply?
Take the next step in your AI career. Submit your application to Giesecke+Devrient today.
Submit Application