Customer Technical Support

SurveySparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities

• As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
• Provide immediate acknowledgment and first-level support.
• Diagnose, research, analyze the issues reported by the customers in the product.
• Deliver voice, email, and chat-based technical support
• Tracking and managing all logged tickets
• Willingness to work in night shifts

Requirements

• Past experience...