Customer Tech Support Tier 1 - LATAM

🚀 Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

Tasks

What You'll Be Doing:

Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.

• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues...