Customer Support/Chat Support- Mandarin

Role Description

This is a full-time, on-site Customer Support/Chat Support role based in Kuala Lumpur. The role involves assisting customers with inquiries, resolving technical issues, and ensuring customer satisfaction through efficient communication in both English and Mandarin. Responsibilities include providing timely solutions, managing customer concerns, troubleshooting technical problems, and maintaining a high standard of customer service.

Qualifications

• Strong skills in Customer Support and ensuring Customer Satisfaction
• Excellent Interpersonal Skills to effectively communicate with diverse customers
• Experience in providing Technical Support and troubleshooting issues
• Analytical Skills to assess and resolve technical or operational problems
• Proficiency in both English and Mandarin (written and spoken) is essential
• Prior experience in customer support or a related field is a plus
• Ability to work...