Customer Support, Veeqo

Job ID: | Project Kite - UK Parent

Key job responsibilities

• You’ll act as a strategic support partner to Veeqo’s business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
• You’ll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
• You’ll contribute to cross‑functional projects, from training development, knowledge base creation and participate in on‑site seller visits, supporting business launches and resolving high‑impact issues in partnership with the wider Veeqo team.
• You’ll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher‑value wor...