Customer Support Trainer

Job Description:
About EZ MD Solutions
EZ MD Solution delivers exceptional healthcare support services to U.S. clients. We're seeking a dynamic Training Facilitator to develop and deliver comprehensive training programs that elevate our team's communication, technical, and professional skills in the healthcare domain.
Role Overview
You will design and facilitate engaging training programs focused on excellence communication, and professional development. This role combines live training delivery, curriculum development, individual coaching, and performance tracking in a fast-paced environment.
Key Responsibilities
Training Delivery
Design and deliver engaging communication training modules focusing on:
Accent neutralization and pronunciation improvement
Voice modulation, tone, and pace control
Professional telephone etiquette for healthcare settings
Active listening and comprehension skills
Clear articulation and enunciation techniques
Facilitate ...