Job Description


Job Title :           Customer Support - Trainee (SaaS)

Department :     Customer Support & Success Team

Location :           On Site Kolkata or Remote


Job Summary

We are looking for a Customer Support - Trainee who will be responsible for customer software adoption and support


Key Responsibility Areas

1. Client Support:

  • Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.

  • Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.

  • Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.

  • Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navig...

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