Customer Support Technician

Job Title: Customer Support Technician Location: FL - Ocoee, FL Type: 6 months with possible extension Position Summary: Responsible for supporting all user facing technology hardware and software systems for a remote location approximately 60 miles (Auburndale, FL) from Florida's Turnpike Headquarters (Ocoee, FL). Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. High visibility role supporting agency VIP meetings and executive stakeholders. Frequent travel to other FDOT offices and remote locations is required. Job Responsibilities: • Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners • Assists in coordinating audio/visual setups and video conferencing support • Perform pre-meeting audio/visual system checks and provide live sup...