Customer Support Technician

Customer Support Technician page is loaded## Customer Support Technicianlocations: Remote, Canada, Albertatime type: Full timeposted on: Posted 3 Days Agojob requisition id: R58921**Job Summary:**The RRS Customer Technologies Technician supports Red River Software’s products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. The...